Shipping & Delivery

Way of transportation

We have a warehouse in the west of the United States.

We deliver your Ice Maker straight to your doorstep by local courier (like DHL/FedEx/Ups-Truck), as long as someone is there to receive the delivery.

You get to choose your delivery date and time slot when checking out, so you won't have to worry about missed deliveries.

We’re able to fulfill your selected date & time 99% of the time.

On the rare occasion that we cannot, we’ll do our best to give you a call at least 1 working day in advance to notify you about the change.


Special situation

For certain areas such as restricted zones, islands, CBD towers, no-lift areas, additional delivery charges may apply or only ship to your downstairs.
Please check with us if you are unsure about the additional costs.

Separate shipment

Due to the big volume and weight, some Ice Maker are delivered in two or three boxes. One contains the main unit and one contains the armrests or footrests.
Please contact us if you do not receive all boxes. Be aware that sometimes the boxes are delivered separately. If you have received only one box, the second should arrive the following day.
Accessories will be delivered together.
    Confirm Payment
    Once the order has been approved and confirmed, we will send you a confirmation email.
    If you have wrong information about the order, please contact us asap to amend the information for you before shipment.

    Shipping Out
    Before shipping, we will do strict quality testing and careful packaging. The order processing time is usually within 2 business days. It is used for quality assurance of your order, packaging, printing of shipping labels and forwarding to our shipping company for shipping. During holidays, the order processing time is within 3 business days.
    Please note: total shipping time = preparation time + shipping time
    The processing time may be delayed in case of epidemic situation.
    Shipping time: 3 days - 20 days (subject to actual logistics provider delivery)
    oversized cargo
    Due to truck logistics issues, it sometimes takes 10 working days for the logistics provider to pick up the package, which will cause delays.

    Shipping Costs
    At present, all goods on our site are free standard shipping.

    Currently we only ship to the US
    Delivery is not available in the following areas of the United States:
    Alaska
    American Samoa
    Micronesia
    Hawaii
    Northern Mariana Islands
    Palau
    Puerto Rico
    United States Virgin Islands

    Tracking
    After shipping out, Each customer will be provided with a tracking number via email, allowing you to follow your package. In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date. If your package has not been delivered or your tracking information shows that your package has been delivered, but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 90 days of the order date.

    Note
    1. For now, we only support the US market.
    2. Please provide us with a detailed and correct shipping address with telephone number and zip code so that we can deliver your order successfully. Restislandmall is not responsible if a package fails due to missing, incomplete or incorrect destination information cannot be delivered.
    3. Due to the effects of COVID-19 there may be delays in shipping, your order may take longer than usual to arrive and we are working flat out to get it to you as soon as possible. Thank you for your patience as we fulfill orders as quickly and safely as possible and we apologize for any inconvenience.
    4. Encountering some major holidays may cause delivery delays.

    Note: Shipping time does not include order processing time

    If you have any questions, please contact us by email or phone.

    Email: servicerestisland@hotmail.com
    Email Service Time: Monday to Sunday from 9:00 to 18:00 (UTC/GMT+08:00)

    Telephone: +1 (800) 513-5727
    Telephone Service Time: Monday to Sunday from 9:00 to 18:00 (UTC/GMT+08:00)